Privacy Policy
Effective date: April 3, 2023
Notice on the processing of personal data (customers/users)
The purpose of this Notice is for the Operator to ensure the exercise and protection of the privacy rights of persons using the services offered on our Most App application (“customers/users”), as well as to inform them about their rights in relation to the processing of personal data.
1. Data handler
Most Application DOO Belgrade, Dr Dragoslav Popovića 3, Registration number 21844586, TIN 113317849
2. Personal data that we process
The operator processes your personal data, namely: name and surname, e-mail address, password, photo, phone number, geolocation — the location where the services will be provided (city, street, house number, floor, apartment number), services that are the subject of the contract.
3. The purpose of the intended data processing and the legal basis for the data processing
The data is processed for the purpose of concluding and executing service contracts and brokerage contracts and possibly for sending advertising messages with the informed consent of the person.
The legal basis for processing is:
- The processing is necessary for the execution of a contract concluded with the data subject or for taking actions, at the request of the data subject, prior to the conclusion of the contract. Providing personal data as a contractual obligation and a necessary condition for concluding a contract. The data in question are a necessary condition for the conclusion of a service contract; The service contract is concluded between the service provider and you, and the operator acts as an intermediary in your relationship;
- Informed consent of the person.
4. Transferring personal data to another country
Your personal data is not transferred to another country, outside the Republic of Serbia.
5. Users and Data Processors
We share your personal data with our associates, service providers, in order to conclude a contract and perform the contracted service.
We do not share your personal information with third parties, with the exception of those mentioned above, unless we are legally obliged to do so (for example, in accordance with a judicial investigation, court order or legal process).
6. Data retention period and the criterion for determining it
The data is stored for a maximum of 3 years from the date of deletion of the account from the application.
7. Rights of persons whose personal data are processed
The person has the right of access, the right to correction, addition, deletion, restriction and portability of data, as well as the right to object and automated decision-making of individual decisions.
The person has the right to revoke consent at any time, whereby the revocation of consent does not affect the admissibility of processing prior to the revocation.
In case of revocation of consent, the Controller will not process the data of the Person to whom the revocation relates, unless the Controller has the legal authority to process it.
The above requests are submitted by the Persons by e-mail to the e-mail address: gdpr@mostapp.rs
The operator shall respond to any request as soon as possible and in any case no later than 30 days from the receipt of the request in accordance with Article 21. Act and Article 12. GDPR.
A person may lodge a complaint regarding the processing of their personal data with the Commissioner for Information of Public Importance and Protection of Personal Data.
8. Measures for the sake of harsh personality data
Technical measures:
The database located in the computer system is provided with a password system for authorization and identification of users of programs and data. Paper data carriers, which are used to enter data into a computer-controlled database and all other media are locked outside of working hours. All rooms are locked. The processor takes all other measures in accordance with the Law on the Protection of Personal Data that are necessary and necessary in the specific situation.
Organizational measures:
A general act regulating the area of personal data protection was passed and a person for the protection of personal data was appointed.
Personnel measures:
An employee who is authorized to process personal data, that is, has access to personal data, is obliged to maintain the confidentiality of the data, which is defined by the Employment Agreement and the Supplementary Employment Agreement.
9. Relations with users
By processing your personal data, we are able to get in touch with you, answer your questions, improve our work. If necessary, we will contact you by e-mail or phone.
10. Newsletter - Newsletter list
In order to receive news from the Operator, you need to subscribe to our newsletter and expressly agree to receive it to you. Respecting your privacy, we have enabled you to unsubscribe yourself from the newsletter list at any time.
11. Logout/Shutdown
Upon request to enter your personal data, you also have the option to “refuse” the use of this information for certain purposes.
12. Log files
In accordance with the rules of most sites, we automatically collect certain information and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), the page to which we go from our system, the date and time of access, and the data stream per click.
This information, which does not identify individual users, is used to analyze trends, administer the application, track user movement, user behavior and collect demographic information about our users in general. We do not associate this information with personal data.
13. Links to other sites
The MostApp website and application contain links to websites that are not owned or controlled by the Operator. We are not responsible for the privacy policy of these sites. We recommend that you read the privacy policy for each site that collects personal information and be careful when you leave our site. Our privacy policy applies only to the information we collect on this site.
14. Access to personal information
If your personal information changes, you can make the change within the MostApp application or correct it by sending an email to: gdpr@mostapp.rs
15. Security
To protect your personal data, we use industry-accepted standards, both during the transmission itself and when it reaches us. However, no method of sending data over the Internet or electronic storage is 100% secure. Therefore, despite the use of generally accepted standards and methods of protecting your personal data, we cannot guarantee their absolute security.
16. Change in business
If the Operator is going through business changes such as mergers, acquiring another company or selling most of its assets, your personal data will likely be part of the assets sold. You will be notified of any major change in ownership or control of your personal information by email or via an urgent notice on our website and app 30 days prior to the change.
17. Changes to the Privacy Policy
If we decide to change our privacy policy, we will post these changes on our website and app. This will help you know how data is collected and used, as well as the circumstances under which it may be disclosed.
We reserve the right to change this Privacy Statement, so you should check it regularly. Here you will be notified of changes to our privacy policy, either by email or via a notice on our website and app.
18. Contact us
If you have questions or suggestions regarding our privacy policy, you can send us an email at gdpr@mostapp.rs.
Notice on the processing of personal data (subcontractors/executors)
The purpose of this Notice is for the Operator to ensure the exercise and protection of the privacy rights of persons providing services offered on our Most App application (“subcontractors/executors”), as well as to inform them of their rights in relation to the processing of personal data.
1. Data handler
Most Application DOO Belgrade, Dr Dragoslav Popovića 3, Registration number 21844586, TIN 113317849
2. Personal data that we process
The operator processes your personal data, namely: name and surname, e-mail address, password, photo, phone number, skills that a person possesses in terms of occupation, scanned both sides of an identity card or other identification document (JMBG, date of birth, number of identity card or other identification document), means of transport used when providing services.
3. The purpose of the intended data processing and the legal basis for the data processing
The data is processed for the purpose of concluding and executing service contracts and brokerage contracts and possibly for sending advertising messages with the informed consent of the person.
The legal basis for processing is:
- The processing is necessary for the execution of a contract concluded with the data subject or for taking actions, at the request of the data subject, prior to the conclusion of the contract. Providing personal data as a contractual obligation and a necessary condition for concluding a contract. The data in question are a necessary condition for the conclusion of a service contract; The service contract is concluded between the service provider and you, and the operator acts as an intermediary in your relationship;
- Informed consent of the person.
4. Transferring personal data to another country
Your personal data is not transferred to another country, outside the Republic of Serbia.
5. Users and Data Processors
We share your personal data with our users, in order to conclude a contract and perform the contracted service.
We do not share your personal information with third parties, with the exception of those mentioned above, unless we are legally obliged to do so (for example, in accordance with a judicial investigation, court order or legal process).
6. Data retention period and the criterion for determining it
The data is stored for a maximum of 3 years from the date of deletion of the account from the application.
7. Rights of persons whose personal data are processed
The person has the right of access, the right to correction, addition, deletion, restriction and portability of data, as well as the right to object and automated decision-making of individual decisions.
The person has the right to revoke consent at any time, whereby the revocation of consent does not affect the admissibility of processing prior to the revocation.
In case of revocation of consent, the Controller will not process the data of the Person to whom the revocation relates, unless the Controller has the legal authority to process it.
The above requests are submitted by the Persons by e-mail to the e-mail address: gdpr@mostapp.rs
The operator shall respond to any request as soon as possible and in any case no later than 30 days from the receipt of the request in accordance with Article 21. Act and Article 12. GDPR.
A person may lodge a complaint regarding the processing of their personal data with the Commissioner for Information of Public Importance and Protection of Personal Data.
8. Measures for the sake of harsh personality data
Technical measures:
The database located in the computer system is provided with a password system for authorization and identification of users of programs and data. Paper data carriers, which are used to enter data into a computer-controlled database and all other media are locked outside of working hours. All rooms are locked. The processor takes all other measures in accordance with the Law on the Protection of Personal Data that are necessary and necessary in the specific situation.
Organizational measures:
A general act regulating the area of personal data protection was passed and a person for the protection of personal data was appointed.
Personnel measures:
An employee who is authorized to process personal data, that is, has access to personal data, is obliged to maintain the confidentiality of the data, which is defined by the Employment Agreement and the Supplementary Employment Agreement.
9. Relations with users
By processing your personal data, we are able to get in touch with you, answer your questions, improve our work. If necessary, we will contact you by e-mail or phone.
10. Newsletter - Newsletter list
In order to receive news from the Operator, you need to subscribe to our newsletter and expressly agree to receive it to you. Respecting your privacy, we have enabled you to unsubscribe yourself from the newsletter list at any time.
11. Logout/Shutdown
Upon request to enter your personal data, you also have the option to “refuse” the use of this information for certain purposes.
12. Log files
In accordance with the rules of most sites, we automatically collect certain information and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), the page to which we go from our system, the date and time of access, and the data stream per click.
This information, which does not identify individual users, is used to analyze trends, administer the application, track user movement, user behavior and collect demographic information about our users in general. We do not associate this information with personal data.
13. Links to other sites
The MostApp website and application contain links to websites that are not owned or controlled by the Operator. We are not responsible for the privacy policy of these sites. We recommend that you read the privacy policy for each site that collects personal information and be careful when you leave our site. Our privacy policy applies only to the information we collect on this site.
14. Access to personal information
If your personal information changes, you can make the change within the MostApp application or correct it by sending an email to: gdpr@mostapp.rs
15. Security
To protect your personal data, we use industry-accepted standards, both during the transmission itself and when it reaches us. However, no method of sending data over the Internet or electronic storage is 100% secure. Therefore, despite the use of generally accepted standards and methods of protecting your personal data, we cannot guarantee their absolute security.
16. Change in business
If the Operator is going through business changes such as mergers, acquiring another company or selling most of its assets, your personal data will likely be part of the assets sold. You will be notified of any major change in ownership or control of your personal information by email or via an urgent notice on our website and app 30 days prior to the change.
17. Changes to the Privacy Policy
If we decide to change our privacy policy, we will post these changes on our website and app. This will help you know how data is collected and used, as well as the circumstances under which it may be disclosed.
We reserve the right to change this Privacy Statement, so you should check it regularly. Here you will be notified of changes to our privacy policy, either by email or via a notice on our website and app.
18. Contact us
If you have questions or suggestions regarding our privacy policy, you can send us an email at gdpr@mostapp.rs.
Cookies
When you visit and use our website, cookies or other technologies such as pixels (hereinafter “Cookies”) are stored on your computer. Cookies are small text files that your internet browser stores on your device in order to store certain data or image data, such as pixels. The next time you visit our website on the same device, the information stored in the Cookies will later be transferred to either our website (“First-party cookies”) or to another website to which the Cookie belongs (“Third-Party Cookies”).
Through the saved and retrieved data, the respective website recognises that you have already accessed it and visited it through the internet browser you are using on that device. We use this information in order to be able to design and display the website in an optimal way in accordance with your wishes. In this sense, only the cookie is recognized on your device. In addition, your personal data will only be stored with your express consent or if it is strictly necessary for the use of the service offered to you and to which you have accessed.
Through the saved and retrieved data, the respective website recognises that you have already accessed it and visited it through the internet browser you are using on that device. We use this information in order to be able to design and display the website in an optimal way in accordance with your wishes. In this sense, only the cookie is recognized on your device. In addition, your personal data will only be stored with your express consent or if it is strictly necessary for the use of the service offered to you and to which you have accessed.
This website uses the following types of Cookies, the scope and functionality of which are explained below:
Strictly Necessary Cookies (Type A)
Functionality and performance cookies (type B)
Consent based cookies (e.g. marketing) (type C)
Further information on the types of Cookies used on this website can be found below.
Strictly Necessary Cookies (Type A)
Strictly necessary cookies guarantee functionalities without which you cannot use our website properly. These cookies are used exclusively by us and are therefore first party cookies. This means that all information stored in these Cookies will be returned to our website.
These cookies serve, for example, to ensure that you, as a logged in user, always remain logged in when accessing different pages on our website and that it is therefore not necessary to log in with your data again each time you access a new page.
The use of strictly necessary cookies on our website is possible without your consent. For this reason, strictly necessary cookies cannot be activated or deactivated individually. However, you can deactivate cookies in your internet browser at any time.
Legal basis: Article 12 paragraph 1 point 2. Personal Data Protection Act.
Functionality and performance cookies (type B)
Functionality cookies allow our website to store information already provided (such as your registered name or language choice) and can offer you enhanced and personalized functions based on that information. These cookies collect and store only anonymous data so that they cannot track your movements on other websites.
Performance cookies collect information about how our websites are used in order to improve their attractiveness, content and functionality. These cookies help us, for example, to determine whether and which pages of our website have been visited, and which content users are particularly interested in. In particular, we record the number of visits to the website, the number of pages visited, the time spent on our website, the order of the pages visited, which search terms led you to us, the country, the region and, if applicable, the city from which you accessed and the proportion of mobile devices accessing our websites. We also record movements, clicks and scrolls using a computer mouse to understand which areas of our website are of particular interest to users. Thanks to this, we can tailor the content of our website specifically to the needs of our users and optimize our offer. The IP address of your computer transmitted for technical reasons automatically becomes anonymous and does not allow us to draw conclusions about an individual user.
Legal basis: Article 12, paragraph 1, point 6. Personal Data Protection Act.
Cookies based on consent (type C)
Cookies that are not strictly necessary (type A) or functionality or performance cookies (type B), will only be used with your explicit consent, e.g. advertising cookies.
In doing so, we reserve the right to use the information we receive through cookies through anonymous behavioral analysis of our website visitors in order to display certain advertising for some of our products on our website. We believe that you as a user benefit from this because we display advertising or content that we think is relevant to your interests based on your browsing behavior, so you will see fewer randomly selected ads or other content that may be less interesting to you.
Marketing cookies come from external advertising companies (third-party cookies) and are used to collect information about the Internet pages visited by the user in order to create targeted advertising for the user.
You can also manage many of the companies' cookies used for online advertising through consumer choice tools that are built into self-regulation programs in many countries, such as the U.S. https://www.aboutads.info/choices/or the EU program http://www.youronlinechoices.com/uk/your-ad-choices.
You can withdraw your consent to the use of cookies that are based on consent (type C) at any time with effect for the future, by adjusting your cookie settings.
Legal basis: Article 12, paragraph 1, point 1. Personal Data Protection Act.
Manage and delete all cookies
You can set your Internet browser so that cookies generally cannot be stored on your device and/ or you will be asked each time if you agree to cookies being enabled. You can also delete re-enabled cookies at any time. You can find out in more detail how all this works through the help option of your internet browser.
Please note that completely deactivating cookies may lead to functional limitations of our website.