Terms and Conditions of Use

1. Introductory provisions

1.1. These general terms and conditions govern the rules of users and service subcontractors, which are organized through the Application “Bridge” hereinafter referred to as the “Application”.

1.2. The application contains a platform on which, according to its rules, legal entities and entrepreneurs who are trained to provide the appropriate services are located.

1.3. Legal entities and entrepreneurs register on the Application according to the rules published for them, and they conclude a separate agreement with the Company before registering on the Application.

1.4. The provisions of Article 1.1 of these Terms relate to the registration of users and subcontractors, the method of finding a subcontractor through the application, the method of payment for the service and complaints (their submission, the method of resolution and communication regarding the complaint).

1.5. To become a user or subcontractor, it is essential that you meet the following requirements:

• Users and subcontractors must be at least 18 years old;
• Users and subcontractors must truthfully fill in the required fields in the registration form in which personal data are requested;
• Users and subcontractors must agree to these terms of use and contract;
• Users and subcontractors must agree to the Data Processing Notice;
• Users and subcontractors must agree to any additional general acts relating to the Application.

1.6. The User and the Subcontractor guarantee that all information regarding his identity and capabilities provided to the Company in the registration form is accurate, accurate and complete. In addition, users undertake to update their data in the event of their modification.

1.7. If the user or subcontractor provides inaccurate, inaccurate or incomplete information or if the Company believes that there is a reasonable doubt as to the veracity, accuracy or integrity of such information, the Company may deny the user and the subcontractor current or future access to the Application or its content and/or services, as well as their use.

1.8. When registering on the Application, they must choose a username and password. Both the username and password are strictly confidential, personal and non-transferable. In order to enhance account security, the Company recommends that users and subcontractors do not use the same or similar login credentials as on other platforms. If the user or subcontractor uses the same or similar login credentials as on other platforms, the Company will not be able to guarantee the security of the account or ensure that the user or subcontractor is the only person who logs into their profile and accesses the use of the Application.

1.9. Users and subcontractors undertake not to disclose their account information nor to allow third parties to access the account. Users and subcontractors are solely responsible for any use of such data or services that may be made by third parties, including for statements and/or content entered into the Application or for any other process performed under their username and/or password.

1.10. Users and subcontractors are the sole owners of the content they enter into the Application. In addition, by registering on the Application and giving consent to these terms, the User and the subcontractors grant to the Company, with respect to the content it may provide, a global, irrevocable and transferable license, free of charge, with the right to sublicense them, use, copy, modify, create derivatives, distribute, publish and exploit them in any way that the Company may deem appropriate, with further notification to the User or without such notification and without obligation to pay by the User any amount for such use.

1.11. The Company does not guarantee the identity of registered Users and subcontractors, and therefore will not be responsible for the use of the identity of the registered User and subcontractor by unregistered third parties. Users and subcontractors must immediately notify the Company, by means of the types of notification made available by the Company, if their credentials are stolen, disclosed or lost.

1.12. The User and the subcontractor refrain from using the account and content of the Application for illegal purposes or with an unlawful outcome that may cause a violation of the rights and interests of third parties or that may in any way damage the Application, disable it, affect it and its contents and services or worsen them. In addition, it is forbidden to prevent other users from using the App normally.

1.13. A person who violates the above obligations is responsible for the loss and damage caused by it. The Company will not accept responsibility for the consequences, loss or damage that may arise from the unlawful use or access of third parties.

1.14. The Company does not control (and has no obligation to control) how Users and subcontractors use the Application. The Company therefore does not warrant that Users and subcontractors use the Application in accordance with these General Terms of Use or in a responsible and/or careful manner. The Company does not verify (and has no obligation to verify) the identity of the User or the veracity, current validity, completeness and/or authenticity of the data provided by Users or subcontractors.

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2. Definitions

2.1. The Subcontractor represents a person who has concluded an agreement with the Company according to which through the Application it offers its services that it would provide on behalf and on behalf of the company to the end users who are registered on the Application as users.

2.2. The User is a natural or legal person who has a registered account on the Application, through which, through the Application, hires Subcontractors.

2.3. The contract for the performance of services implies the corresponding activities on the Application, defined by these General Conditions, by which a specific user of the Application hires a specific subcontractor.

2.4. The company means Business Company Most Application Ltd. Belgrade, Dr Dragoslav Popovića 3, registration number 21844586.

2.5. Application means a digital platform on which they can register, according to the rules of the Application subcontractors who provide precisely defined services and users as potential users of those services, and through which users hire subcontractors for an appropriate fee.

2.6. The User leaves the data in accordance with the rules of operation of the Application when registering on the Application itself. For each User, a User Account is defined through which the User can use the services provided by the Application.

2.7. The Company's service means the provision of services to customers by hiring a subcontractor chosen by the user, via remote electronic devices

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3. User account and user registration

3.1. A User Account is an object in the Application that is created, in accordance with Article 1.5 of the General Conditions of the Application, by the user himself or by a subcontractor.

3.2. Through the user account, its holder has the opportunity to order the execution of services, as well as to provide services that are available on the Application.

3.3. The User and the subcontractor are obliged to follow the instructions on the Application when registering an account.

3.4. When creating an account, the user and the subcontractor enter the following data: name and surname, e-mail, password, phone number, location where services will be provided (city, street, house number, floor, apartment number), services that are the subject of the contract.

3.5. The Company undertakes, in accordance with the regulations governing the protection of personal data, to store all data received from the User and the subcontractor in a secure manner, in accordance with the highest standards, and in accordance with the special regulations in this area found on the Application and with which the User and the subcontractor have agreed after familiarizing themselves with them.

3.6. The information referred to in Article 3.4 of these General Terms and Conditions is a secret and the Company is obliged to keep it as a business secret.

3.7. One person can have one user account at a time.

3.8. The information provided in the user account is located in the Application itself, in the field related to the registration of new users and subcontractors.

3.9. The information referred to in Article 3.7 of these General Terms and Conditions applies in particular to data on payment cards, or other certain payment instruments used by the Application.

3.10. The Company does not store data on payment instruments through the Application, but does so by payment institutions (commercial banks) hired by the Company through a third party (Aggregator).

3.11. The Company is obliged to block the user account in case the account owner duly informs him that there is a suspicion that a person is using the user account unauthorised, and to return it to function after notification that the above suspicions no longer exist.

3.12. The Company is obliged to notify the Bank or a third party (the Aggregator) in case the account owner duly indicates to him that there is a suspicion that a person is using the user account unauthorised, in case the positive regulations stipulate such obligation of the Company.

3.13. Upon entering all necessary data by the User and the subcontractor, accepting these General Conditions, the Data Processing Notice and possibly other documents by the User and the subcontractor, the User Account is considered activated, and through it the User account can be ordered and/or provided services.

3.14. The User and the subcontractor are obliged to use the User Account in accordance with the rules of the Application and these General Conditions, in particular in relation to the hiring of subcontractors or the provision of services to Users, and the Company is authorized to suspend the User Account in the event that behavior occurs that is outside the described rules, which is more precisely defined in point 7 of these General Terms and Conditions

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4. Order and description of the service by the Company

4.1. Each of the subcontractors is registered on the Application itself, and is obliged to, in accordance with the contract between the Company and the subcontractor, regularly indicate on the Application the periods of time in which it is free to provide services.

4.2. The User concludes a contract for hiring a service subcontractor by pressing the field in the Application requesting the provision of the service. In addition to the above action, the User is obliged to provide more specific details related to the service that is necessary for him, trying to provide the subcontractor with as many necessary details as possible so that he is able to provide a valid assessment referred to in Article 4.3 of these General Terms and Conditions. The Subcontractor also has the right to request additional details from the User, before accepting the engagement on the application.

4.3. By hiring and ordering the service, the User obliges the subcontractor to deliver the estimated fee for the services, the estimated dependent costs (for materials and the like), as well as the estimated time of execution of the service as soon as possible, and before the defined term within the Application.

4.4. The user has the right to cancel the intervention without monetary compensation within 2 hours before the start of the scheduled intervention, while in the event that he cancels it 2 hours or less before the start of the intervention, he is obliged to pay the amount corresponding to the price of one working hour contracted.

4.5. The Subcontractor is obliged, after sending the information referred to in Article 4.3 of these General Conditions to organize its activities in such a way that at the time requested by the User, which was previously indicated by the subcontractor in accordance with Article 4.1 of these General Conditions.

4.6. The final value of the service is determined when the subcontractor visits the site of the User, when it is necessary for the subcontractor to carry out certain diagnostic activities in order to start taking over the works.

4.7. The user is obliged to pay a fee for using the application in the amount of 280,00 dinars per use of the application, which implies contracting one service through the application.

4.8. The Service User has the right to withdraw from the contract in the event that the final fee and expenses, after diagnostic activities, are higher than the initially estimated costs and fees by the subcontractor referred to in Article 4.3 of these General Terms and Conditions.

4.9. Upon the work performed, or in case of cancellation subject to collection in accordance with Article 4.4 of these General Terms and Conditions, within 24 hours, the Company will charge for the service through the payment instrument registered on the Application. In the event that there is not enough money on the payment instrument, the Company has the right to debit the user on the payment instrument for the amount owed.

4.10. For the quality of the services provided, as well as all other obligations arising from positive regulations (Consumer Protection Act and other regulations), the Company and the Subcontractor are jointly and severally liable.

4.11. The Company is constantly engaged in the development of the Application, and in this sense is authorized to change or remove certain contents from the Application, which also refers to the services, the availability of subcontractors and the methods of their engagement.

4.12. The content on the Application related to the descriptions of certain services is compiled by the Subcontractors, and the User accepts and releases any liability of the Company in the event that content is found on the Application that is outdated, incomplete, inaccurate, or content that may be misleading. The same applies if the content of this information constitutes an insult to the User.

4.13. Content on the Application compiled and entered by Users and subcontractors must not be offensive, inappropriate for a particular group, illegal, or discriminatory. In case of occurrence and display of such content, the Company will block the User Account and remove the content from the Application.

4.14. The Company will not be responsible for interruptions in the provision of the service, for connection errors, unavailability of Internet access services or their failures, that is, for interruptions in the supply of the Internet or other things beyond its control.

4.15. The Company assumes no responsibility for any security errors that may arise or for damage that may occur to the computer system of the User or the subcontractor (hardware and software) or to the files or documents stored on it, due to:

• The presence of a virus on the user's computer system or mobile device used to connect to the content or services of the Application;
• Using outdated versions of the system.

Conversion Statement

All payments will be made in the local currency of the Republic of Serbia — Dinar (RSD). For informative display of prices in other currencies, the exchange rate is used (you can put, for example, the average exchange rate of the National Bank of Serbia). The amount for which your payment card will be debited will be expressed in your local currency through conversion to the same at the exchange rate used by card organizations, which may not be known to us at the time of the transaction. As a result of this conversion there is the possibility of a slight difference from the original price listed on our website.

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VAT declaration

Most Application DOO Belgrade is not liable for VAT under Article 33. Law on VAT in the Republic of Serbia.

Protection of user privacy

On behalf of Most Application DOO Belgrade we are committed to protecting the privacy of all our customers. We collect only the necessary, basic data about customers/users and data necessary for business and informing users in accordance with good business practices and in order to provide quality service. We give customers a choice including the ability to decide whether or not they want to be deleted from mailing lists used for marketing campaigns. All data on users/customers is strictly kept and is available only to employees for whom this data is necessary for the performance of work. All employees of Most Application DOO Belgrade are responsible for compliance with the principles of privacy protection.

Protection of confidential transaction data

When entering payment card information, confidential information is transmitted over the public network in a protected (encrypted) form using the SSL protocol and the PKI system, as currently the most modern cryptographic technology. The security of the data during the purchase is guaranteed by the processor of payment cards ChipCard a.d Belgrade, so the complete billing process is carried out on the ChipCard website. At no time is the payment card information available to our system.

Refund

In case of return of goods and refund of funds to the customer who previously paid with one of the payment cards, in part or in full, and regardless of the reason for the return, Most Application DOO Belgrade is obliged to make the refund exclusively through VISA, EC/MC and Maestro payment methods.

Complaints Policy

Complaints are not common, and can be initiated in the event of misuse of the payment card or possibly for reasons of force majeure.

If you want to make a complaint please contact us by e-mail support@mostapp.rs, and we will resolve your complaint in direct communication as soon as possible.

5. Most bonuses

5.1. The Company has the possibility to organize various promotional activities for the Users of the application, such as bringing a new User, various “Loyalty” programs, etc.

5.2. The Company is obliged to adequately publish the rules of use of bonuses, and is obliged to approve its obligations from these bonuses to the User.

6. Intellectual property

6.1. All intellectual property rights related to the Application, as well as all additional or related documentation, are the exclusive rights of the Company, i.e. its partners, licensors, etc.

6.2. The Company is not responsible for the case that the User or the subcontractor infringes the intellectual property rights of third party brands located on the Application, but the User or subcontractor is responsible for this, depending on who has undertaken the activity by which these rights are violated.

7. Special application conditions

7.1. The User and the Subcontractor are obliged to take care of their device through which they access the Application.

7.2. The User and subcontractors are prohibited from undertaking the following activities: using or attempting to use someone else's User Account, duplicating, modifying, processing or similar activities in relation to the Apication, undertaking any activities aimed at revealing the source code of the Application, creating a User Account using someone else's identity, any other activities that may compromise operation Applications.

7.3. The User and the Subcontractor are prohibited from abusing the Application when placing orders (sending false orders, not appearing at the location where the service is to be performed, etc.) or providing services, to cause damage to the Application and Users or subcontractors, to take offensive, threatening or similar actions towards the Company, subcontractors or other Users, as well as to employees of these persons and their associates.

8. Final provisions

8.1. These General Terms and Conditions are valid on the day of publication on the Application, and the User and the subcontractor accept them by clicking on the marked field, after familiarizing themselves with the content of the same.

8.2. The Company reserves the right to amend the General Terms and Conditions, by adequately publishing them on the Application itself and giving a certain period of time, of at least 8 days for the period of entry into force of the changes in question.

8.3. In the event of a dispute arising from any relationship governed by these General Terms and Conditions, the jurisdiction of the actually competent court in Belgrade shall be contracted with the application of Serbian procedural and substantive law.

8.4. The general conditions were passed on October 14, 2024 and for each. The User and the subcontractor are applicable from the moment of indicating that he agrees with them, which is a condition for the activation of the User Account.

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